Privacy Policy

Last Updated: 11-Sep-2026

At WebHail Innovations, we prioritize the safety and privacy of our subscribers. This Privacy Policy details the types of personal data we collect, how we use it, and the security measures we employ to protect your records.

1. Information We Collect

When you register, make a purchase, or interact with our portal, we collect the following:

• Account Profile Details: Full Name, Email Address, and Mobile Number (verified securely using Firebase SMS OTP).
• Transaction Records: Billing amount, purchase timestamps, subscription plans, and Razorpay Order/Payment IDs. (We do not store complete card numbers or UPI credentials on our servers; they are processed securely by Razorpay).
• Audit and Activity Logs: IP address, user-agent metadata, browser version, client hardware details, download logs, and login timestamps to secure license rights and prevent exploitation.

2. How We Use Your Data

We process your information to deliver the following services:

• Setting up, maintaining, and verifying your active subscriber account.
• Delivering digital licensing keys and processing subscription transactions.
• Auditing download frequencies to prevent scraper bot actions and protect our reseller catalog limits.
• Sending system logs, transaction invoices, and responding to raised support tickets.
• Complying with statutory payment regulations and audit queries from Razorpay.

3. Data Sharing and Third Parties

We do not rent, sell, or trade your personal records. We only share details with trusted third parties under the following conditions:

• Razorpay: To process secure transactions, prevent chargeback fraud, and activate gateways.
• Firebase Auth: To manage SMS OTP dispatch and user session tokens.
• Legal Authorities: If required by law, subpoena, or to protect against malicious fraud.

4. Security of Data

We implement top-tier technical safety measures:

• All web traffic runs securely over HTTPS (SSL encryption).
• Passwords and tokens are hashed using native PHP crypt algorithms.
• Session cookies are protected with HTTP-only and secure flags to restrict client-side scripting access.

5. Data Retention

We retain subscriber information for as long as your account remains active. If your account is blocked, suspended, or terminated, we retain necessary transaction logs to verify payments and comply with financial regulations.

6. Cookies and Tracking

We use essential session cookies to keep you logged in and may use Meta Pixel on our public marketing and checkout pages to measure visits, enquiries, checkout activity and completed purchases. We do not send names, email addresses, phone numbers, passwords or payment credentials through Pixel events. You can limit advertising cookies using your browser settings and Meta account preferences; rejecting essential cookies may prevent secure logins.

7. Contact Information

For any queries about your data, database records deletion, or privacy settings, please reach out to us at support@webhailinnovations.com.